Privacy policy

This Privacy Policy explains how HEARTH & HUE LLC collects, uses and shares personal data when you visit hearthandhuehome.com, place an order or contact us.

Information We Collect

We may collect contact details, billing and delivery addresses, order information, payment status, customer-service communications, device information, IP address, cookie information, analytics data and marketing preferences.

Complete card details are processed through Shopify checkout and the selected payment provider. We do not directly store complete card numbers or security codes.

How We Use Personal Data

Process payments and orders.
Arrange fulfilment and delivery.
Handle cancellations, withdrawals, returns, exchanges and refunds.
Provide customer support.
Prevent fraud and protect the website.
Comply with legal obligations.
Send marketing emails when consent has been provided.
Measure website and advertising performance when enabled and permitted.

Service Providers

Information may be shared when necessary with Shopify, payment processors, fulfillment providers, carriers, fraud-prevention providers, analytics and advertising providers, professional advisers and authorities where legally required.

International Processing

HEARTH & HUE LLC is established in the United States, while orders are fulfilled from the Netherlands. Service providers may process information outside the customer’s country, subject to applicable safeguards.