Refund policy

30-Day Return Period

You may request a return within 30 days after delivery.

Contact us before sending a product back. After approval, the product must be shipped within 14 days using the instructions and prepaid return label we provide electronically.

EU Right of Withdrawal

EU consumers may withdraw from an online purchase without giving a reason within 14 days after delivery.

To exercise this right, email an unambiguous withdrawal statement to support@hearthandhuehome.com before the withdrawal period expires.

Return Condition

Products may be opened and inspected only to the extent reasonably necessary to confirm their nature, characteristics and function.

Original packaging is preferred where reasonably possible but is not mandatory. Products must include all supplied components and must not show misuse, alteration, contamination or damage caused after delivery.

Return Shipping

HEARTH & HUE LLC pays all authorized return and exchange shipping costs and provides a prepaid return label electronically.

No restocking fee is charged.

Do not send a return to our registered company address. Contact customer service to obtain the correct return destination and prepaid label.

Exchanges

Exchange requests may be submitted within 30 days after delivery and are subject to availability.

We pay the authorized return cost and standard delivery cost of the replacement. If the requested replacement is unavailable, you may choose another available product or receive a refund to the original payment method.

Non-Returnable Products

We do not designate any product category sold by HEARTH & HUE as final sale or non-returnable.

Damaged or Incorrect Products

Contact us promptly if a product is damaged, incomplete, defective, incorrect or materially different from its description. Include the order number and photographs when reasonably possible.

Applicable legal rights relating to non-conforming products remain available.