Refund policy

Last updated: August 21, 2026

This Return and Refund Policy applies to purchases made through HEARTH & HUE at hearthandhuehome.com.

HEARTH & HUE is operated by HEARTH & HUE LLC, 1356 E Elm St, Springfield, MO 65802, United States.

30-Day Return Policy

We offer a commercial return period of 30 days from the date you receive your order.

To request a return, contact support@hearthandhuehome.com. Please include your order number and the items you wish to return.

We will provide return authorization, a prepaid return label and complete return instructions. You must send the authorized return within 14 days after receiving the return instructions.

Contacting us for authorization helps us provide the correct prepaid label and return destination. This procedure does not restrict your right to exercise the statutory right of withdrawal within the applicable legal deadline.

EU Statutory Right of Withdrawal

Consumers in the European Union may withdraw from an online purchase without giving a reason within 14 days after the day on which they, or a person designated by them other than the carrier, receive the goods.

For an order containing multiple items delivered separately, the withdrawal period begins after delivery of the final item.

To exercise this right, send an unambiguous withdrawal statement to support@hearthandhuehome.com before the 14-day period expires. Include your name, order number, the products concerned and a clear statement that you wish to withdraw from the purchase.

You may also use the clearly labelled “Withdraw from Contract” online function provided on our website. After submitting an online withdrawal request, you will receive an acknowledgement on a durable medium, such as email, without undue delay.

After notifying us of your withdrawal, the goods must be sent back within 14 days. We will provide the prepaid return label and return instructions.

Return Shipping Costs

HEARTH & HUE LLC is responsible for all authorized return shipping costs.

We provide a prepaid return label for every authorized return. Customers are not required to pay standard outbound delivery charges or authorized return shipping charges.

Please use the prepaid label supplied by us. Returns sent independently without our label may be directed to an incorrect facility and may delay processing.

Return Condition

Returned goods should be handled only to the extent reasonably necessary to establish their nature, characteristics and functioning.

Please return the product with its included components and, where reasonably possible, its original packaging. Missing packaging alone does not remove a consumer’s statutory rights.

Where permitted by applicable law, a refund may be reduced only for a loss in value caused by handling beyond what would normally be permitted when examining the product in a physical shop.

We do not designate any product category sold by HEARTH & HUE as non-returnable. Mandatory rights relating to defective, damaged or non-conforming goods always remain available.

Damaged, Incorrect or Non-Conforming Products

Inspect your order after delivery. If an item is damaged, incorrect, incomplete, defective or not as described, contact support@hearthandhuehome.com promptly.

Please provide the order number and, where available, photographs showing the issue. We will assess the matter and provide an appropriate remedy without charge.

EU consumers retain the applicable statutory conformity guarantee. Depending on applicable law and the circumstances, remedies may include repair, replacement, price reduction or refund.

Refunds

After we receive and inspect the returned goods, we will notify you of the outcome.

Approved refunds are processed within five business days after receipt and inspection of the return. Refunds are issued to the original payment method.

After we process the refund, the bank or payment service provider may require an additional 5–10 business days to post the funds to your account.

The refund includes amounts paid for the returned product and any standard delivery charge actually paid for that order. Standard shipping is currently free.