Shipping policy

Last updated: August 21, 2026

This Shipping Policy applies to orders placed through hearthandhuehome.com.

Fulfilment Location

Orders are fulfilled from the Netherlands.

Delivery Countries

We currently deliver to:

Netherlands
Germany
Belgium
Luxembourg
France
Denmark
Austria

Processing Time

Orders are normally processed within 1–2 business days.

Business days are Monday through Friday, excluding Dutch public holidays. Orders are not processed on weekends or Dutch public holidays.

The daily order cut-off time is 14:00 Netherlands time. Orders placed after the cut-off begin processing on the next business day.

Estimated Transit Time

Estimated transit time after processing is:

Netherlands: 1–2 business days.
Germany, Belgium and Luxembourg: 3–5 business days.
France, Denmark and Austria: 5–8 business days.

Processing time and transit time are separate. For example, an order requiring two processing days will enter transit after processing is complete.

Delivery estimates are provided in good faith. Delivery may be affected by circumstances outside the store’s reasonable control. Mandatory consumer rights concerning delivery remain unaffected.

Shipping Costs

Standard shipping is free to every listed delivery country.

HEARTH & HUE LLC bears all standard outbound delivery shipping costs. Customers are not charged a standard delivery fee.

For authorized returns, HEARTH & HUE LLC also provides a prepaid return label and bears the authorized return shipping cost.

Delivery Address

Customers are responsible for providing a complete and accurate delivery address during checkout.

If you identify an address error before dispatch, contact support@hearthandhuehome.com promptly. An address change cannot be guaranteed after fulfilment has begun.

Delivery Problems

If an order is delayed, missing, damaged or delivered incorrectly, contact support@hearthandhuehome.com with the order number and relevant details.

We will review the delivery information and provide an appropriate response. Customers retain all mandatory rights relating to non-delivery, damage and non-conforming goods.

Cancellations

An order may be cancelled before dispatch by contacting customer service.

If dispatch has already occurred, the order cannot be cancelled in transit. The customer may use the applicable withdrawal or return process after delivery.